Below is the steps on how to resync all data for your devices. This function can be very useful if you are having pricing syncing issues or an item is not showing that you recently added into your system. There are some concerns when doing it so please read the steps very carefully to make sure no mistakes occur.


Check Pending Payments: 

  1. Begin by logging into your Toast app on your device. 
  2. Select the three dot overflow menu (three vertical dots) in the upper-righthand corner, and then select Device status.


overflow menu and device status option on Toast app 

  1. Select the Queues tab.
  2. Check the Credit Card Queue and Red Checks (Failed Model Queue) sections. If there are any items in these queues, DO NOT proceed with any actions that could result in losing these payments such as:
  • Uninstalling the Toast app
  • Factory resetting
  • Clear Data
  • Resync All Data or Resync Orders

Resync All Data

  1. From the passcode screen on your POS device, select the three dot overflow menu in the upper-righthand corner. If you need to get back to the passcode screen, select Switch user first.
  2. Select Resync ALL Data. 
  3. Confirm when prompted on the following screen.