If you have applied a discount or voided an item on a check after processing payment the associated check will show a negative balance due. You will need to decide how to bring the balance back to $0.  The help desk will only be able to suggest the steps listed below but please do not hesitate to submit a ticket if you feel you need further guidance.




Options to close these types of checks

  • Adding the voided item back to the check will close the check
    • Simply re-ring the voided item
  • Removing the discount will close the check
    • Select discount and click the applied discount to remove it
  • Adding an open item with the value of the negative balance will close the check
    • This can take a few attempts because tax rates impact the value you must enter
  • Adjusting unbatched payments will close the check.
    • This can be done on the payment screen for same-day checks
    • If the check is from a previous day you must use one of the other steps listed above