If you have applied a discount or voided an item on a check after processing payment the associated check will show a negative balance due. You will need to decide how to bring the balance back to $0. The help desk will only be able to suggest the steps listed below but please do not hesitate to submit a ticket if you feel you need further guidance.
Options to close these types of checks
- Adding the voided item back to the check will close the check
- Simply re-ring the voided item
- Removing the discount will close the check
- Select discount and click the applied discount to remove it
- Adding an open item with the value of the negative balance will close the check
- This can take a few attempts because tax rates impact the value you must enter
- Adjusting unbatched payments will close the check.
- This can be done on the payment screen for same-day checks
- If the check is from a previous day you must use one of the other steps listed above