Checks with negative balances from duplicate payments are almost always caused by network connection issues. These issues can either be caused by your entire store being in offline mode or a device that is not properly connected
to your network.
To close this type of check you will need to delete the duplicate payment but in many situations you will likely want to call the help desk for further assistance.
Special considerations before you delete a payment
- If the values of each payment do not match then you will need to determine which payment amount is correct
- If the payment type is different or the credit card is different, the payment might belong to another check
- Look for other checks that should be closed but are missing payments
- Transfer the payment to the appropriate check
- If your store was not in offline mode when the duplicate payment occurred then one of your devices has a connection issue.
- Please call the help desk for further investigation and assistance