Checks with negative balances cannot be closed until the negative balance is removed.
There are two scenarios where you may find a check with a negative balance, please review the information below and decide which scenario applies to the check you are having an issue with.
1. The check was altered after payment was taken. This occurs when you discount a check or void an item after a payment was taken. Please use the following link for guidance on closing these checks - Closing Check with Negative Balance (Check Adjusted After Payment)
2. The check has duplicate payments. This usually occurs because your store was in offline mode or one of your devices is not properly connected to the network. Please use the following link for guidance on closing these checks - Closing Check with Negative Balance (Duplicate Payments)
