Tips & FAQs

How do I change my online ordering hours?
Brass Tap Locations: If you need to make changes to your online ordering hours, you will need to submit a ticket.   Simply go to the Help Desk Ticket Port...
Mon, 9 Dec, 2024 at 1:35 PM
Can I undo or reverse a voided credit card payment?
You can undo or reverse a voided credit card payment using the "void reversal" tool found in the "find check and issue refund" page in T...
Mon, 9 Dec, 2024 at 1:36 PM
How do I configure my new printer?
When you receive your new printer please call the FSC Help Desk to get help configuring the device.  Printers typically need additional configuration to wor...
Mon, 9 Dec, 2024 at 1:36 PM
How do I configure my new handled or terminal?
Upon first starting your device you will be presented with the new device configuration wizard.  The configuration wizard will take you step-by-step address...
Mon, 9 Dec, 2024 at 1:36 PM
Why are orders or items showing up on the wrong KDS?
If you are not seeing the correct items on the correct KDS, there is a quick and easy solution that will only take a few moments. Step 1. Go to the KDS ...
Fri, 6 Dec, 2024 at 10:42 AM
How do I edit prices for my store?
A frequent question that we get asked is if you can change prices and if so, how? We have guides for this for each brand that will show you exactly how to g...
Mon, 9 Dec, 2024 at 1:36 PM
How do I add a job role to an employee?
Adding a new job code to an employee is a quick and easy process that only takes a few moments. Click the following link and it will bring you to a guide th...
Mon, 9 Dec, 2024 at 1:37 PM
How to Set Time Specific Pricing
Time Specific Pricing can be extremely useful if you would like to do a happy hour or a certain deal for an item. You can go into toast and edit this item t...
Mon, 9 Dec, 2024 at 1:37 PM
How do I remove an employee from my store?
Removing an employee from your store is a very important feature to make sure you keep your system clean. The following link will bring you to an article th...
Mon, 9 Dec, 2024 at 1:37 PM
How do I adjust my employees time entry?
Adjusting your employees time entries can be useful for a number of reasons including if someone forgets to clock in, or clock out.  You can also delete a t...
Mon, 9 Dec, 2024 at 1:36 PM